SMS / Text Messaging Terms and Conditions for the City of North Tonawanda
Legal Business Name: City of North Tonawanda
Brand Name: City of North Tonawanda
These SMS/Text Messaging Terms and Conditions ("SMS Terms") govern your consent to receive text messages from the City of North Tonawanda ("we," "us," or "our"). By providing your mobile phone number and opting into our SMS program, you agree to these SMS Terms in addition to our general Terms and Conditions (https://www.northtonawanda.org/terms-and-conditions/) and our Privacy Policy (https://www.northtonawanda.org/privacy-policy).
1. Consent to Receive SMS Messages
By providing your mobile phone number and explicitly opting in via our website form at https://www.northtonawanda.org/#a100001_siteform, you are providing your express consent to receive text messages from the City of North Tonawanda. You understand that consent is not a condition of receiving public services.
2. Purpose and Types of Messages
You agree to receive messages from the City of North Tonawanda for purposes including:
- Conversations (External): Direct, two-way text message dialogues with residents and visitors who initiate contact (e.g., calling us and requesting specific information). This includes quick, responsive customer service by texting public information (like a facility address or public works schedule). We never send unsolicited texts.
- Conversations (Between Employees): Internal communications among city staff for coordinating operational logistics such as time off, scheduling, and general communications required for the function of our municipal departments.
3. Message Frequency
Message frequency will vary depending on your specific inquiry and departmental needs.
4. Message and Data Rates
Message and data rates may apply to any messages sent to or from you. Standard message and data rates charged by your mobile carrier may apply. Please consult your mobile carrier for details regarding your specific messaging plan.
5. Opt-Out Instructions
You can stop receiving SMS messages from the City of North Tonawanda at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent unless you explicitly opt back in.
6. Help and Support
If you need assistance or have questions regarding our SMS program, you can reply HELP or INFO to any message you receive from us, or contact us directly at (716) 695-8545 or by email at [email protected].
7. Non-Sharing of SMS Consent Data (Mandatory TCR Statement)
No mobile information will be shared with any third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Third-Party Providers for SMS
We may use third-party service providers (such as RingCentral) to facilitate our SMS communications. These providers are contractually bound to handle your data in accordance with our Privacy Policy and applicable laws, acting solely as our service providers for message delivery.
9. Changes to SMS Terms
We reserve the right to modify or replace these SMS Terms at any time. We will notify you of any changes by posting the updated SMS Terms on our website. Your continued consent to receive SMS messages after such changes constitutes your agreement to the revised SMS Terms.
10. Contact Information
If you have any questions about these SMS Terms, please contact us at:
City of North Tonawanda
216 Payne Ave, North Tonawanda, NY 14120
Phone: (716) 695-8545
Email: [email protected]
Website: https://www.northtonawanda.org/
